Terms & Conditions
Last updated: May 25, 2026
1. NATURE AND APPLICABILITY
These Terms & Conditions ("Terms") govern the use of the HomeoHub platform. By accessing, registering, or using the platform, you agree to be bound by these Terms along with all applicable policies. If you do not agree, you must discontinue use immediately.
2. PLATFORM ROLE, PRACTITIONER ASSIGNMENT, AND LIABILITY
2.1 Platform Description: HomeoHub is a healthcare coordination platform providing online consultations, treatment programs, follow-up services, and medicine delivery through a curated network of qualified practitioners. HomeoHub does not function as a hospital and does not directly provide medical treatment. 2.2 Operational Responsibility: HomeoHub assumes operational responsibility for service delivery, practitioner assignment, and package fulfillment strictly to the extent explicitly stated at the time of purchase or enrollment. 2.3 Practitioner Independence and Medical Liability: All medical advice, clinical diagnosis, prescriptions, and treatment decisions are rendered independently and solely by the assigned practitioner. HomeoHub does not interfere with, supervise, or control the clinical judgment of any practitioner. In the event of any medical error, misdiagnosis, incorrect prescription, or professional negligence attributable to the practitioner, the liability therefor shall vest exclusively with the concerned practitioner. HomeoHub shall bear no liability, direct or indirect, for any act, omission, or professional conduct of the practitioner. 2.4 Practitioner Assignment and User Consent: The assignment of practitioners to users is carried out solely at the discretion of HomeoHub, based on parameters including but not limited to availability, area of expertise, and case suitability. Users acknowledge that by proceeding to avail the services offered by HomeoHub, they expressly consent to and accept the practitioner assigned to them. 2.5 No Refund on Practitioner Preference: Once a service has been availed or a treatment package has been initiated, users shall not be entitled to claim any refund, compensation, or relief on grounds of personal preference, perceived qualification, subjective assessment of quality, or dissatisfaction with the assigned practitioner. HomeoHub shall bear no liability whatsoever arising from such subjective assessments. 2.6 Grievance Redressal: Any grievance pertaining to practitioner performance or professional conduct shall be reported exclusively through HomeoHub's internal grievance redressal mechanism. HomeoHub shall endeavour to address such grievances in a fair and timely manner.
3. TELEMEDICINE CONSENT
By using the platform, you provide informed consent for telemedicine services in accordance with applicable laws including the Telemedicine Practice Guidelines issued by the Central Council of Homoeopathy on April 10, 2020. You acknowledge that consultations are conducted remotely and that physical examination is not possible. You understand that technical issues may occur and that diagnosis depends on the accuracy of information provided by you.
4. SCOPE OF SERVICES
HomeoHub provides healthcare services including online consultations through video, audio, and chat, treatment programs, follow-up services, and medicine delivery where applicable. Services are limited to those explicitly stated at the time of purchase or booking.
5. USER OBLIGATIONS
Users must provide accurate and complete information, follow medical advice, attend scheduled consultations, and refrain from misuse of the platform. Any failure to comply may result in restriction or termination of services.
6. APPOINTMENTS AND NO-SHOW POLICY
Appointment fees are strictly non-refundable. If a user fails to attend a scheduled consultation for any reason, no refund shall be provided. Rescheduling may be permitted at the sole discretion of HomeoHub subject to availability.
7. TREATMENT PACKAGES
Treatment packages are valid only for the specified duration and include only the services mentioned at the time of purchase. Medicines once delivered are non-returnable. In case of loss, damage, or misuse of medicines, replacements shall be chargeable.
8. PAYMENT TERMS
Full payment is required before services are initiated. A payment shall be considered complete only when the full amount is received in HomeoHub's official account. If a transaction fails, remains pending, or is reversed, services may not be provided.
9. INTERNATIONAL USERS
Users outside India may access HomeoHub services via telemedicine. Such users are solely responsible for ensuring compliance with the laws and regulations of their respective countries. All payments shall be processed in Indian Rupees (INR). Any currency conversion charges, banking fees, or international transaction costs shall be borne exclusively by the user. Refunds, if applicable, shall be limited to the INR amount received by HomeoHub.
10. REFUND AND MONEY-BACK
Refunds are governed strictly by the Refund & Money-Back Policy published on the platform. Users must comply with all conditions specified therein to be eligible for a refund. No alternative, substitute, or exchange shall be permitted in lieu of a refund unless expressly stated in the applicable policy.
11. COUPON POLICY
Coupons and promotional offers may be applied subject to eligibility criteria. Only one coupon may be used per transaction. Coupon value is non-refundable and cannot be applied retrospectively to completed transactions.
12. PLATFORM RIGHTS
HomeoHub reserves the right to assign or change practitioners, modify treatment plans, cancel or reject treatment before initiation with applicable refund, and suspend or terminate user access in case of policy violations.
13. TREATMENT LIMITATIONS
Services provided through HomeoHub are not a substitute for emergency medical care. In case of a medical emergency or serious condition, users must seek immediate in-person medical assistance.
14. DATA USAGE AND PRIVACY
User data may be collected and processed for purposes of treatment, platform operations, analytics, and research in anonymized form, in accordance with HomeoHub's Privacy Policy and applicable laws including the Digital Personal Data Protection Act, 2023. HomeoHub shall implement appropriate technical and organizational measures to safeguard user data against unauthorized access, disclosure, or misuse.
15. LIMITATION OF LIABILITY
To the fullest extent permitted by applicable law, HomeoHub shall not be liable for treatment outcomes, medical complications, acts or omissions of practitioners, failures of third-party services, or technical disruptions of any nature. All services are provided on a best-effort basis without any express or implied warranties of fitness, merchantability, or guaranteed outcomes.
16. INDEMNITY
Users agree to indemnify and hold HomeoHub, its officers, employees, and affiliates harmless against any claims, damages, losses, or liabilities arising from misuse of the platform, violation of these Terms or applicable policies, or provision of inaccurate or incomplete information.
17. FORCE MAJEURE
HomeoHub shall not be held liable for any delay or failure in performance resulting from circumstances beyond its reasonable control, including but not limited to acts of God, natural disasters, pandemics, epidemics, government-imposed restrictions, power failures, internet disruptions, or server outages.
18. DISPUTE RESOLUTION AND ARBITRATION
In the event of any dispute arising out of or in connection with these Terms, the parties shall first attempt resolution through HomeoHub's internal grievance redressal mechanism. If unresolved within thirty (30) days, the dispute shall be referred to arbitration under the Arbitration and Conciliation Act, 1996. The seat and venue shall be Ahmedabad, Gujarat. Arbitration shall be conducted in English by a sole arbitrator mutually appointed by the parties.
19. SUSPENSION AND TERMINATION
HomeoHub may suspend or terminate user access in case of policy violations, fraudulent activities, or misuse of services, without prior notice and without liability to the user.
20. GOVERNING LAW
These Terms shall be governed by and construed in accordance with the laws of India.
21. JURISDICTION
Subject to the arbitration clause above, all disputes that proceed to litigation shall be subject to the exclusive jurisdiction of the competent courts in Ahmedabad, Gujarat.
22. AMENDMENTS
HomeoHub reserves the right to update or modify these Terms at any time without prior notice. Continued use of the platform following any modification shall constitute the user's acceptance of the updated Terms.