Privacy Policy
Last updated: May 25, 2026
1. INTRODUCTION
HomeoHub ("we", "us", "our") is committed to protecting the privacy and personal data of all users. This Privacy Policy explains how we collect, use, store, and disclose your personal information in connection with your use of our platform, in compliance with the Digital Personal Data Protection Act, 2023 ("DPDP Act"), the Information Technology Act, 2000, and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.
2. DATA FIDUCIARY
HomeoHub acts as the Data Fiduciary as defined under the DPDP Act, 2023. All personal data processed through the platform is handled under HomeoHub's control and responsibility in accordance with applicable law.
3. CATEGORIES OF PERSONAL DATA COLLECTED
We collect the following categories of data: 3.1 Identity and Contact Data: Name, date of birth, gender, mobile number, email address, residential address. 3.2 Health and Medical Data: Medical history, symptoms, clinical complaints, diagnoses, prescriptions, test reports, and other health-related information voluntarily shared by you. 3.3 Technical Data: IP address, device type, browser type and version, operating system, session activity, and log data. 3.4 Payment Data: Transaction ID, payment mode, and billing information processed via third-party payment gateways. We do not store card or banking credentials. 3.5 Consent Records: Timestamp, IP address, consent version, and user ID at the time of consent collection. 3.6 Communication Data: Messages, queries, and consultation records exchanged through the platform.
4. PURPOSE OF DATA PROCESSING
Your personal data is processed for the following purposes: (a) Registration, authentication, and account management; (b) Facilitation of medical consultations and treatment services; (c) Assignment of practitioners and delivery of treatment packages; (d) Processing payments and issuing receipts; (e) Sending appointment reminders, treatment updates, and service notifications; (f) Compliance with legal, regulatory, and judicial obligations; (g) Improvement of platform features and services using anonymised analytics; (h) Internal record-keeping and audit trails.
5. LEGAL BASIS FOR PROCESSING
Personal data is processed on the basis of: (a) Consent freely given by the data principal at the time of registration and service initiation; (b) Performance of a contract for the delivery of healthcare services; (c) Compliance with legal obligations under applicable Indian law; (d) Legitimate interests of HomeoHub in operating a safe and compliant platform.
6. SENSITIVE PERSONAL DATA
Health and medical information constitutes Sensitive Personal Data or Information ("SPDI") under applicable law. Such data is collected only with your explicit informed consent and is processed solely for the purpose of providing treatment-related services. SPDI is not shared with any third party without your express consent, except where required by law or court order.
7. DATA SHARING AND DISCLOSURE
We do not sell your personal data. Your data may be shared with: 7.1 Assigned Practitioners: The practitioner assigned to your case will have access to your health data strictly for the purpose of providing clinical services. 7.2 Payment Processors: Third-party payment gateways process transaction data in accordance with their own privacy and security standards. 7.3 Technology and Hosting Providers: Infrastructure and cloud service providers operating under appropriate data processing agreements. 7.4 Legal and Regulatory Authorities: Where required by court order, applicable law, or government directive. 7.5 Anonymised Research: Aggregate and de-identified data may be used for clinical research and platform improvement. This data cannot be traced back to individual users.
8. TELEMEDICINE DATA
Consultation records, clinical notes, prescriptions, and communications generated during telemedicine sessions are retained for a minimum period of seven (7) years in compliance with applicable medical record-keeping standards. Recorded sessions, where applicable, are retained for a minimum of five (5) years.
9. DATA RETENTION
We retain personal data for as long as necessary to fulfil the purposes outlined in this Policy, and thereafter for the following minimum periods: (a) Medical records and clinical data: 7 years from the date of last interaction; (b) Recorded consultation sessions: 5 years; (c) Consent records: 7 years from the date of consent; (d) Payment records: As required by financial and tax laws; (e) Account data: For the duration of active account plus 3 years after closure.
10. DATA SECURITY
HomeoHub implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, loss, destruction, or disclosure. These measures include encryption, access controls, secure data transmission, and periodic security audits. However, no transmission over the internet or electronic storage system is entirely secure, and we cannot guarantee absolute security.
11. COOKIES AND TRACKING
The platform may use cookies and similar tracking technologies to enhance your browsing experience, maintain session state, and collect usage analytics. You may manage cookie preferences through your browser settings. Disabling certain cookies may affect platform functionality.
12. CHILDREN'S DATA
HomeoHub's services are not intended for individuals below the age of 18 without parental or guardian consent. In cases where treatment is sought for a minor, the parent or legal guardian must register and provide all required consents on behalf of the minor. We will not knowingly collect data from minors without verified parental consent.
13. INTERNATIONAL USERS
If you access the platform from outside India, your data will be processed and stored in India in accordance with Indian law. By using the platform, international users consent to such cross-border processing. HomeoHub does not guarantee compliance with data protection laws of any jurisdiction other than India.
14. YOUR RIGHTS AS DATA PRINCIPAL
Under the DPDP Act, 2023, you have the following rights: (a) Right of Access: To obtain confirmation of whether your data is being processed and a summary thereof; (b) Right to Correction: To correct inaccurate or outdated personal data; (c) Right to Erasure: To request deletion of personal data, subject to legal retention obligations; (d) Right to Grievance Redressal: To file a complaint with HomeoHub's Grievance Officer; (e) Right to Nominate: To nominate a person to exercise your rights in the event of incapacity or death. Requests may be submitted to the Grievance Officer at info@homeohub.in. We will respond within a reasonable period as prescribed under applicable law.
15. WITHDRAWAL OF CONSENT
You may withdraw your consent to data processing at any time by contacting us at info@homeohub.in. Withdrawal of consent shall not affect the lawfulness of processing carried out prior to such withdrawal. Please note that withdrawal of consent may result in suspension or termination of services.
16. GRIEVANCE OFFICER
In accordance with the Information Technology Act, 2000 and the DPDP Act, 2023, HomeoHub has designated a Grievance Officer to address complaints and concerns regarding the processing of personal data. Grievance Officer: HomeoHub Compliance Team Email: info@homeohub.in All grievances will be acknowledged and addressed within the timeframe prescribed under applicable law.
17. THIRD-PARTY LINKS
The platform may contain links to third-party websites or services. HomeoHub is not responsible for the privacy practices of such third parties. Users are encouraged to review the privacy policies of any linked websites before providing personal information.
18. CHANGES TO THIS POLICY
HomeoHub reserves the right to update this Privacy Policy at any time. Revised policies will be published on the platform with an updated effective date. Continued use of the platform after any modification constitutes acceptance of the revised policy. Users are encouraged to review this policy periodically.
19. CONTACT
For any questions, concerns, or requests relating to this Privacy Policy or data processing practices, please contact us at info@homeohub.in.